Their hotels are large facilities, some with spa and wellness services, full course restaurants requiring many employees and extensive daily routines. All of which must be performed professionally to maintain a high standard and to ensure the well-being and safety of guests. When adopting the franchise model, Tott Hotels saw a pressing need to package its business concept and operating system and to have manuals, staff communications and compliance systems in one place.
Solution & Impact
Since Tott Hotels implemented the Chainformation platform, all of their manuals have been completely digital and in the cloud.
In addition, the platform is equipped with integrated digital checklists that are directly linked to relevant sections of the manuals so operational and security tasks can be performed without paper, excel files or emails. Tott Hotels‘ checklists range from daily morning routines to nightly security rounds as well as cleaning routines in the spa department. Checklists are automatically pushed to mobile divices after a schedule for each department team.
With checklists, it’s easier for the staff to know what procedures to perform and when to perform them, which is an invaluable support in an industry with high staff turnover. Discrepancies and non-compliance issues are detected and automatically reported in real-time to the manager. They are now much better equipped to detect and solve issues – before they affect any guests.
- User Research
- User Experience
- Visual Design
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— Leonetta Lloyd