Get more value with our flexible pricing model
Scalable to meet the needs of your growing franchise network
Get everything in ONE PLAN
• Price per location, NOT per user
• All features included
• Free support
• Volume discounts
• Integration options
Have any questions? Don’t hesitate to contact us.
- Free 30 day trial!
- No hidden fees
- Predictable cost
On-boarding support
Chainformation’s guided on-boarding and support helps new customers to quickly and efficiently set up and utilize the platform to its fullest potential. With dedicated support teams, new customers receive personalized guidance and training to ensure a smooth transition to the platform. This results in faster adoption, reduced implementation time, and improved overall satisfaction with users.
All modules are included
Your subscription includes all available modules and features and you automatically get access to any new released functions and improvements.
No hidden costs or strange fees for “upgrading..”
Free admin support
Free support via video meeting and email is included for Head Office administrators regarding Chainformation standard modules.
Standard Support with 12 hours response time.
Faq for buyers
Costs and licenses
What is a Unit license?
Can Chainformation invoice our units/stores/restaurants?
No, Chainformation can only have a license agreement with one counterpart and it is always the central organization/brand owner.
What happens if there are more than 20 users on a unit?
Do we need to add all user accounts manually when we start?
How do we add or change units/licensens?
Who in our organization can add Units and licenses which create costs?
How is our monthly cost calculated?
Features and services
Are there limits to how many files, images etc. we can store?
A certain storage volume is included in your Agreement, if you upload more than what is included, you will be charged a small additional fee and it’s not a budget breaker. If you don’t want to pay for extra storage, you can easily clean out the file library and the fee will be gone next month.
Can we get our own customer unique URL/login address?
Can we set our own email as the sender for email notifications sent to users by the platform?
We need a special function or feature in Chainformation, can we order it?
You can also send a request for a certain functionality to Chainformation support. We collect all customers’ requests and when there is enough request for the same type of functionality, Chainformation can decide to prioritize and develop it as a standard function. A standard function will be made available for all customers. This creates a powerful eco-system where all customers benefit.
Why does the app have to be called Chainformation, can't we use our own brand?
Help, support and upgrades
Does it cost anything to get support?
How do we get support?
Support is provided to those who are centrallyresponsible for the Chainformation platform in your organization. Chainformation does not offer support to your end users.
If you have a support case, send an email to support at chainformation dot com or fill out the “I need help” form in the system (question mark at the top right). The recommended option for the fastest possible support is the latter.
Support is available during normal work days Mon-Fri 8am – 5pm CET.
Support is only provided for Chainformation standard functions, not for customized solutions, integrations, hardware or third-party applications. Support cases are prioritized by Chainformation, but we try to handle all requests as fast as possible.
In the Chainformation video library, there are user manuals for all functions.
How does it work with upgrades?
In cases where it is considered necessary, we send out emails with instructions and manuals on new functions. This is sent to the people who are SuperAdmins on the platform.
What do we do if an error or bug occurs?
Integration and connections
Active Directory/LDAP
There is an integrated AD connector to synchronize all users and logins with an existing AD registry. To activate the AD connector, you need to contact Chainformation support. There may be additional costs for customization.
Technical integration with Chainformation is performed by the customer’s technical consultants with support from Chainformation.
API
Technical integration with Chainformation is performed by the customer’s technical consultants with supportfrom Chainformation.
Can we connect or integrate Chainformation with other systems?
Iframe/embed
Embedding so-called Iframe code means that you can view other web pages or web services integrated on a Page in the Chainformation platform. This offers a very large selection of opportunities to add features and services. It is very easy to insert Iframe code through the built in “Embed code” feature. In the text editor, select the function “Embed code“, then paste the code in the lower field and save.
Examples of web apps/functions that can be inserted with Iframe:
Free video conference service and booking: www.setmore.com
Calendar: www.teamup.com, www.time.ly, www.skedda.com
Advanced forms, ordering module: eu.jotform.com
Streaming Video: www.vimeo.com
Flowchart, organization charts: www.lucidchart.com
Presentations, PPT slides live: www.slideshare.net
Powr.io library with hundreds of smart features you can customize and insert: www.powr.io
SSO, Single Sign On
To activate SSO connections, you need to contact Chainformation support. There may be additional costs for customization.
Technical integration with Chainformation and third-party systems is performed by the customer’s technical consultants with support from Chainformation.
We care about our customers performance and feedback
At Chainformation, we practice what we preach. Our customer experience is as important for us, as it is for our customers. Because to us, our customer’s success is our success.


Using Chainformation as a digital platform for our manuals and daily routines has made it easier for everyone, including HQ management, supervisors and employees. Our documents and communication has come ‘alive’ and our employees love having access to up-to-date information.
Andréa Abrahamsson
Head of Hotel Development & New Establishment



We needed an intelligent software platform that facilitated daily communication and could guide and educate our organization about our brand concept.
Anders Lundblad
Marketing Director



The number one advantage has been that now they can read the newsletter on their smartphones.
Anneli Ågren Östlund
Marketing Director
