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Why too many communications apps will cause serious problems for your franchise network
Today’s workforce is under siege by a flood of communications apps. More than ever, our attention is scattered across a wide array of different apps...
Digital checklists ensure that campaigns are fully implemented across your franchise network
Most consumer-facing franchises are campaign-driven. Marketing teams have a simple goal: to attract more visitors to the store, café or restaurant...
Franchisors: In times of panic, get control of your internal crisis communication and support
In times of panic and crisis, you the Franchisor and your team will be a main supplier of the most important commodity for your entire network:...
Three major risks franchises face in quality control
When running a franchise business, keeping tabs on operations across your whole network can be an immense challenge. Naturally, we all like to...
How Franchisor/Franchisee communications impacts Customer Satisfaction and Brand Loyalty
A customer’s intention to repurchase or revisit and continue to do so can be predicted by customer satisfaction. But the linchpin between the two is...
Will your restaurant franchisees be replaced by an AI-robot serving me burgers & beer?
AI and the Future of the Food Service Industry In recent times, the potential and implications of Artificial Intelligence (AI) have generated...
How important is internal communication in my business?
This article pokes you in the eye about internal communications – it’s absolutely vital in todays high pace business environment. For a Franchised...
Why you need to be serious in giving your Franchise Intranet a name (1/2)
And how to get started Part 1/2 Google, Facebook, Dropbox, Starbucks. When you read these names, certain images come to mind: perhaps it’s the...
Chainformation’s in depth How-To guide on the intranet naming process (2/2)
Part 2/2 Naming your intranet is a process and it’s one that is integral to so many parts of your internal operations. Check out Part 1 in our...
Franchisors: Do you just call it your “support office” or do you live by it?
You need to help your support team to understand the franchise Over the past twenty years, I’ve watched franchisors building their networks with...
GDPR – top 10 to get your franchise in shape?
Franchise businesses which collect and use data from European citizens – whether established in the EU or not – should already be aware that the...
3 Big Problems of Franchise Customer Experience You’ve Been Neglecting
If you’re a franchisor who is reading this, you might be concerned with your brand’s bottom line and flagging location performance. Or, what is...